Privacy Policy

Last updated: January 2024

Introduction

Positive Vista Ltd ("we", "our", "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect personal information in several ways:

Information You Provide Directly

When you contact us or engage our services, you may provide:

  • Name and contact details (email address, postal address)
  • Date of birth and National Insurance number (for pension-related services)
  • Financial information including pension details, income, and assets
  • Employment history and retirement plans
  • Any other information you choose to share with us

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Pages visited and time spent on our website
  • Referring website addresses
  • Device information

How We Use Your Information

We process your personal information for the following purposes:

  • To provide retirement planning services you have requested
  • To respond to your enquiries and communicate with you
  • To comply with legal and regulatory obligations
  • To improve our website and services
  • To protect against fraud and ensure security

Legal Basis for Processing

We process your personal information under the following legal bases:

  • Contract: Processing necessary to provide services you have requested
  • Legal obligation: Processing required by law or regulatory requirements
  • Legitimate interests: Processing for our legitimate business interests, such as improving our services, provided this does not override your rights
  • Consent: Where you have given explicit consent for specific processing activities

Sharing Your Information

We may share your personal information with:

  • Pension providers and financial institutions when necessary to provide our services
  • Professional advisers including lawyers and accountants
  • Regulatory bodies where required by law
  • Service providers who assist in operating our business (under strict confidentiality agreements)

We do not sell your personal information to third parties.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting requirements. For clients, this typically means retaining records for at least six years after our relationship ends, as required by financial services regulations.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Access controls limiting who can view personal information
  • Regular security assessments and staff training
  • Secure disposal of documents and data

Your Rights

Under data protection law, you have rights including:

  • Access: Request a copy of the personal information we hold about you
  • Rectification: Request correction of inaccurate or incomplete information
  • Erasure: Request deletion of your personal information in certain circumstances
  • Restriction: Request that we limit how we use your information
  • Portability: Request transfer of your information to another organisation
  • Objection: Object to certain processing of your information

To exercise any of these rights, please contact us using the details provided below.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Positive Vista Ltd
47 Kensington Court
London W8 5DP
Email: [email protected]

Supervisory Authority

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. Visit ico.org.uk for more information.